Building a business process.

Now we come to the stage, which is fundamental in building their business. All preparatory activities, which we described earlier, you can perform even a single. The talks, the order of design, preparation of commercial proposals, preparing the site and t. Dr.. Now we come to the moment when nearing launch. And it will only take place if some completely unfamiliar with each other people suddenly start to work cohesively. For this to happen, you must:.

1. 
   Consider the entire business process of customer service with all the nuances, currently known;.
   


2. 
   Reconcile this with all parties, to clarify the obscure nuances, to fix;.
   


3. 
   Make each statement or record in writing the business process.
   

What are the key elements is the work of service delivery? . To build the relationship of the business process, you must first break it down into its component. Let's try to list all the functions and roles ( who does what ). We have the following roles: Accountant, Manager, Courier.

1. 
   dispatcher. Works at home. Means of work: corporate telephone handset and the Internet;.
   


2. 
   courier. Works in a cab and rushes through the city. Our booking performs free ( choice of five machines). Works with the dispatcher on the phone and by check with your accountant and money.
   


3. 
   accountant. Works on other work. Keeps records of transactions and monitoring cash flow.
   

The functions performed by the controller:.

1. 
   Acceptance of order ( by phone or via the website );.
   


2. 
   Order Confirmation ( to verify the accuracy of contact details );.
   


3. 
   The direction of the order for execution in the restaurant ( a consistent manner );.
   


4. 
   The direction of the courier in the execution of the order (to find the nearest and free );.
   


5. 
   Control of the Order;.
   


6. 
   Control calculations with restaurants that are subject to cash settlement;.
   


7. 
   Keeping records of orders executed.
   

The functions performed by couriers (remember that the courier - not one of at least 5 ):.

1. 
   Receipt of the order in a restaurant. Signature of primary documents;.
   


2. 
   Delivery of orders;.
   


3. 
   Calculation of the client, the transfer of checks;.
   


4. 
   Delivery of cash and accounting documents;.
   


5. 
   Getting an accountant checks.
   

Functions performed by the accountant:.

1. 
   Print and send a check for delivery;.
   


2. 
   Receiving and accounting source documents;.
   


3. 
   Acceptance and delivery of cash ( to the bank to bank transfer, restaurants, with which the calculation is in cash);.
   


4. 
   Calculation by courier;.
   


5. 
   The formation, receiving the transfer documents on the results of the billing month;.
   


6. 
   Accounting.
   

Now it will be necessary to draw the algorithm.